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Help center

How can we help?

Answers about the free upscaler, accounts, Cloud HD, the Pro plan, billing and privacy.

  • The free upscaler

    • Is the upscaler really free?
    • How the upscaler works on my device
    • Image size limits and accepted formats
    • The page reloaded or the upscale stopped
    • Will faces and photos of people look right?
  • Accounts and saved images

    • What does a free account add?
    • Where are my saved images kept?
    • How do I delete my account?
  • Cloud HD and Pro

    • What is Cloud HD?
    • How do credits work?
    • What does Pro include and what does it cost?
    • API access, queues and limits
  • Billing

    • How does the free trial work?
    • How do I cancel my plan?
    • A renewal payment failed. What happens now?
    • Taxes, currency and supported countries
    • Credit packs, renewals and rollover
    • Withdraw from a contract
    • Can I get a refund?
    • Where are my receipts and invoices?
  • Privacy and data

    • Are my images uploaded anywhere?
    • What cookies and analytics does the site use?

Still stuck?

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Billing and your plan

Credits, invoices, the card on file and cancelling live in your account.

Open billing
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Free 4× AI upscaling in your browser. Signed out, on-device processing never uploads your images. Signing in saves your images online in your library.

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